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COVID-19 closure mandates for Sonoma County still only allow our office personnel to work from home but we now have a new phone system in place so that we can take your calls!
We ask that you only call if necessary, as lines are limited, and email, if possible, instead to firstname.lastname@example.org with your name, phone number, and what it's in regard to, also your order number if this is regarding an order, and we will call you back as soon as we can. Please be patient as it may take a bit of time for us to get back to you.
Please note, our office staff is available Monday through Friday, from 8am-5pm Pacific Standard time. Our website, Dharmatrading.com, is open 24/7 and you can still place orders there whenever you like.
Due to COVID-19 restrictions, we have unfortunately had to enact the following changes to our usual work processes:
- Our same-day shipping policy has been suspended, HOWEVER, we are closer to being caught up and are now running only about 1 business day behind or less. Orders will be handled on a "first come first served" basis, including all air shipments (though we try and get them out faster).
- Shipping companies are ALL experiencing delays and disruptions in service. All delivery guarantees are currently suspended. The FedEx Smartpost and UPS SurePost, which hand your package over to your local USPS office, the cheapest shipping options for small orders, are the most impacted services, with sometimes long delays. Once your package leaves our premises, we have no control over how long it will take to get to you.
- Add-ons to orders and changes to orders after they are placed are not possible at this time.
- If we are out of something on your order, we will be shipping the order anyway, as we just do not currently have enough staff to contact everyone about out of stocks, and supply chain interruptions are definitely affecting our inventory.
We sincerely apologize for these inconveniences during this unprecedented time and hope you will please bear with us. We will resume normal operations as soon as it is safe.
We thought it helpful to remind you that Soda Ash is required for Fiber Reactive Dyes
We noticed you added Fiber Reactive Dye to your cart and we want to make sure you know that Soda Ash Fixative. #FIX is required to make the dye permanent. If you know this, click 'dismiss' and you will never see this message again. If you need to know more, click the link to visit our Soda Ash page.
What is UPS SurePost?
UPS SurePost is an economy combination of UPS and the US Postal Service. Your mail carrier will deliver it. It takes a couple of days more, up to a week more for PR, AK and HI, and saves you money.